Policies
Effective Date: 25-Nov-2024
1. Introduction
BRUSHLOOM referred as "Brushloom"
Brushloom is a proprietorship organization founded with the purpose to allow its customers to explore and buy premium quality hand crafted painting art. BRUSHLOOM (“Brushloom”, “we” or “us”) respects your privacy. This Policy document explains the collection, use, buy, return, cancellation of products and services and sharing of information from or about you in connection with your use of the Brushloom website for availing its product and services.
By viewing any Content or otherwise using the Brushloom Services, whether you are a user or service provider or a visitor who has not availed its services, you consent to the collection and use of information from or about you as explained in this Privacy Policy. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use the Brushloom services.
2. Information We Collect
Brushloom may collect the following information from or about you:
The information we learn from Consumers helps us personalize and continually improve your experience. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way including first name, last name, contact details. We use the information that you provide for such purposes as responding to your requests and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses the website www.Brushloom.app and www.Brushloom.in or advertisements and other content served by or on behalf of www.brushloom.com and on other Websites, IP address, browser type, any other standard information that web browser send or any other relevant information for any other analytics purpose.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
Usage and Log Data. We collect information when you use the Brushloom or view Brushloom advertising outside of the Brushloom Services. Examples of this information may include your IP address, device, browser and software characteristics (such as type and operating system), location (which may include precise location data), activity on the website. Services include information about the services you consume or the services you may be interested in on Brushloom page views, referral URLs, network state, device identifiers or other unique identifiers such as advertising identifiers and identifiers associated with browser cookies and carrier information.
Location data (User): We collect Users’ precise or approximate location data, enabling our services, to help users populate their address avoiding typo and errors (app open and on-screen) or background (app open but not on-screen) of their mobile or PC device.
Data Collected Through Cookies and Similar Technologies. Like many online services, we use various technologies to collect usage data and store preferences. These technologies are discussed below.
Cookies and Local Storage. One technology we use is called a cookie. A cookie is a small data file that is transferred to your computer’s hard disk. We may use both session cookies and persistent cookies to better understand how you interact with the Brushloom advertising published outside of the Brushloom Services, to monitor aggregate usage by our users and web traffic routing on the Brushloom Services/Products, and to customize Content and advertising. These uses allow us to improve the Brushloom Services/Products.
Most Internet browsers automatically accept cookies. You can instruct your browser by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that disabling cookies or deleting information contained in cookies or Flash cookies may interfere with the performance and features of the Brushloom Services. For example, we may not be able to store your preferences or login information or customize the Content and advertising to your viewing habits.
Account and Profile Data from Third-Party Services. If you choose to log-in, access or otherwise connect to the Brushloom Services, or contact Brushloom, through a third-party service (such as Facebook), we may, for example, collect your user ID and user name associated with that service, as well as any information you make public using that service. We may also collect information you have authorized the service to share with us (such as your user ID, address information, public profile information, email address, birthday, and profile data).
We may combine the information we collect from or about you and use it in the manner described in this Privacy Policy or as otherwise permitted by law.
3. Use of Information We Collect
We use the information we collect from or about you in order to help deliver a first-class user experience. Our use of this information may include the following:
providing the Brushloom services/Products;
updating on new products/services;
contacting you, including for promotional purposes;
responding to the customer services including any queries;
administering you;
sending newsletters;
marketing communications;
customizing the Content and advertising your view and evaluating how well the Content and advertising perform;
customizing recommendations;
conducting research and analytics;
compiling aggregate data for internal and external business purposes;
improving our website, application and marketing efforts;
preventing potentially illegal or harmful activities, including fraud;
protecting your and our rights;
other uses in accordance with our Terms of Use; and
any other purpose that is disclosed to you at the time we collect the information or that is related to a request made by you.
4. Sharing Information with Third Parties
We may share information collected from or about you with third parties as explained further below, including business partners, social networking services, service providers, and other companies that help us with our business such as charging credit cards, shipping your order, etc.
Social Networking Services: When you choose to share information with social networking services about your activities on the Brushloom Services, including services you like on Brushloom, information about you and your activities will be shared with that social network.
Service Providers. We may share the information collected from or about you with companies that provide services to us and our business partners.
Your Browsers and Devices. We may work with service providers who use information collected from or about you to help us identify the browsers and devices you use for various purposes, including for targeted advertising, analytics, attribution, and measurement purposes. For example, these service providers may use your activity on one browser or device to serve you with more tailored advertising on another browser or device.
Advertising-Related Service Providers. We may share the information collected from or about you in encrypted, aggregated, or de-identified forms with advertisers and service providers that perform advertising-related services for us and our business partners in order to tailor advertisements, measure and improve advertising effectiveness, and enable other enhancements. This information includes your use of the Brushloom application and website, websites you visited, advertisements you viewed, and your other activities online.
To Protect Your or Our Rights. In some instances, we may disclose information from or about you without providing you a choice. For example, we may disclose your information in the following ways: to protect the legal rights of Brushloom and our affiliates, officers, employees, agents, and business partners; to protect the safety and security of users of the Brushloom Services or third parties; to enforce our Terms of Use; to protect against fraud; for risk management purposes; and to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by Brushloom or another user of the Brushloom, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint.
When You Choose to Share. In addition to the sharing described in this Privacy Policy, we may share any information from or about you with any party when we have your consent or when you otherwise choose to share such information.
5. Rights and Information of the Users
User of the website or mobile application may include any Service provider, Consumer or any visitor. User has a right to alter, correct or update his personal or non-personal information including details about his/her Brushloom account and other related information. Deletion of personal information may be requested by you as and when required. We would attempt to respond to all requests relating to such issues in accordance with law. We retain the right to reject any unreasonable or unrealistic requests, requests that could expose us to fraud in any manner or require unnecessary technical support. We promise to prevent and take measures in order to dispose off any personal information of the user when not required.
6. Security and Account Access
We use a variety of physical, technical, and administrative measures to safeguard information in our possession against loss, theft and unauthorized use, disclosure, and modification. For example, we take steps to limit access to sensitive information from or about you to the employees, agents, and contractors of Brushloom who have a legitimate business reason to access such information.
Please note that there is always a possibility that a breach in data transmission or storage may occur. We want you to feel confident in our security when using the Brushloom Services, but we cannot guarantee the security of any information from or about you at all times. Please note that if you allow others to use your account, they may be able to view information about your account, including information about the services you may be interested in and your email address.
7. Applicable Law
M/s Brushloom is headquartered in Uttar Pradesh, India and the Brushloom Services are intended for users in India. By viewing any Content or otherwise using the Brushloom Services, you consent to the transfer of information throughout India to the extent applicable, and the collection, storage, and processing of information under Indian laws.
8. Changes to this Privacy Policy
From time to time, we may revise this Privacy Policy to reflect changes in the law or the Brushloom Services or for other reasons. Therefore, it is important to check the effective date posted at the top of the Privacy Policy each time you visit the Brushloom website to ensure you are familiar with our most updated policies.
Return and Cancellation Policy
9. Cancellation Policy
Order once placed can be cancelled within 12 hours of receipt of the said order. After the lapse of such 12 hours the order can still be cancelled with the cancellation fee of 10% of the order value and the remaining amount will be credited back to the payment source.
In case of any dispute, Users may call or email us on support@brushloom.com
All cancellations are subject to a cancellation charge/bank transaction charge of your total order value.
Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and www.brushloom.com reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
If any fraudulent or illegal transaction is suspected by any customer or any transaction which defies the terms and conditions of using the website, we have the sole discretion to cancel such orders.
10. How to Cancel Orders
Orders can be cancelled from the option available on the website www.brushloom.com. You may also cancel the order by contacting the customer support team on support@brushloom.com or call us at +91-98994-66357 between business hours.
11. When to Expect the Refund
The refund will be made into the source account within 7 business days from the time of order of cancellation provided the cancellation is done before the defined cancellation period.
12. Return Policy
No returns on services are permissible since the nature of services/product may not permit to do so.
If the product is wrongfully delivered or has a genuine defect, then we are open to extending re-fulfilling your order against the return of the product subject to the fact of such defect being established.
13. Payment Policy
The payment policy of the Brushloom shall be in accordance with the Terms and Conditions.
Services/Products sold via Brushloom website are prepaid at the time of purchase of such services/products. Services/Products sold by Brushloom could either be for ‘end users’ who will consume such services/products, or ‘Artists, Partners etc.’ who will sell several products/services via our platform including but not limited to delivery partners, etc.
Users and service providers are expected to respect the prices set by Brushloom and do not have the right to challenge or negotiate the prices with Brushloom.
Fees and Payment You agree to pay all the applicable, undisputed fees for the Services/Products on the terms as mentioned on the invoice. That all payments you make to us for access to the Services are final and non-refundable. You are responsible for all fees and charges imposed and data transmission providers related to your access and use of the Services. You are responsible for providing accurate and current billing, contact and payment information to us. You agree that we may take steps to verify whether your payment method is valid and bill you for all amounts due for your use of the Services. You agree that your credit/debit card information and related personal data may be provided to third parties for payment processing and fraud prevention purposes. Our website will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. We may suspend or terminate your services if at any time we determine that your payment information is inaccurate or not current, and you are responsible for fees and overdraft charges that we may incur when we charge your card for payment. We reserve the right to update the price for Services at any time.
14. Contacting Brushloom
At Brushloom, we are committed towards ensuring that disputes with users are settled amicably by way of the dispute resolution mechanisms and procedures. However, in the event that You wish to contact Brushloom, You may proceed to do so by reaching out to customer support at +91-98994-66357 or email us on support@brushloom.com you may also access the help center at www.brushloom.com
Thank you for taking the time to read this Privacy Policy. We hope you enjoy the Brushloom Services!